Extension for Luna: Service Pulse Control
Deliver exceptional service with real-time monitoring!
Service Pulse Control helps you track every step of the customer experience—from the moment they sit down to when they receive their order. Gain full visibility into service efficiency, reduce wait times, and optimize staff performance with a clear visual interface and detailed reports.
Key Features
Table Time Tracking – Monitor how long customers stay at their tables.
Order Placement Timing – Track the time between seating and order placement.
Waitstaff Response Time – Measure how quickly waiters attend to guests.
Order Delivery Monitoring – See how long it takes for orders to be served.
Hand-Raise Detection for Assistance – Enable customers to call a waiter with a simple gesture.
Visual Interface for Staff
Real-Time Dashboard – Staff members can view an intuitive color-coded display showing tables that require attention.
Instant Alerts – Waiters and managers receive notifications if service times exceed set thresholds.
Service Prioritization – The system highlights tables where customers have waited too long, ensuring faster response.
Interactive Table Map – View service status across all tables in a simple, easy-to-navigate format.
Detailed Reports for Administration
Service Efficiency Reports – Analyze average wait times, response speeds, and service bottlenecks.
Staff Performance Metrics – Track individual and team efficiency to improve scheduling and training.
Peak Hour Analysis – Identify high-traffic periods and adjust staffing accordingly.
Customer Behavior Insights – Understand table turnover rates, average visit durations, and dining patterns.
Why Use Service Pulse Control?
35%
Faster Service
65%
Optimized Staff Efficiency
20%
Increasing throughput
40%
Boosting profits
Effectiveness of Moon in a Barista Vision
